Quality control
Management and Supervision:
Smart Link Management services places a great emphasis on the management and supervision
of its entire contract in other to maintain the very highest standard of cleaning.
We have a policy of one contract, one motivated services team, one manager backed
up by a unique management hands on approach.
In assessing the specification of your facility we will ensure that we make provisions
for a permanent supervisor to be based on site and for the area manager to visit
the site on daily visit.
We will ensure that the site is audited quarterly by our own independent audit enforce
officer.
All our supervisors and management team undergo constant training and development
programmes to ensure we are always up to current information of regulation and industry
trend.
Quality assurance:
We will check and record the quality of services. We will send you a monthly performance
review form to comment on all our areas of services not just on cleaning but customer
services levels and other related service/s that are attached with the contract.
On the commencement of contract all items that is required to be addressed will
be listed and we will want you to score us on the specifications quarterly on a
scale of 1 to 10.
In addition, an independent random check inspection using the same system will be
carried out by the area manager to check work performance.
Quality Policy:
The management of Smart Link Management Services limited is committed to meeting
& Exceeding the expectations and needs of our Clients. We recognise that to achieve
this goal we need to recruit and train the best the industry has to offer. We also
recognise the importance of having a comprehensive management system.
Our company will ensure that the necessary investment is made available to aid the
continuous development of all staff be it at staff operational level and management
level.
We periodically undergo an internal quality management system audit that meets the
ISO 9001:2000 standards.
We ensure that our quality objective is well communicated through all board.