We are committed to working to the highest standards for the benefit of our customers. The company seeks always to continually improve its performance and processes are put in place to ensure that is the case.

The company will seek always to ensure that an adequately qualified workforce, products and supplies of the highest quality are allocated to each project. The company has procedures and processes in place to ensure that customer requirements can be met at all times.

On those occasions where the company is working around owners/occupiers who remain in residence while construction work is taking place, the company will ensure that disruption will be kept to a minimum. Active steps will be taken to ensure the safety of owners and occupiers (see Health and Safety policy). Staff will behave in a courteous manner to all owners and occupiers, treat their property with care and respect their need for privacy.

All the company’s staff and contractors are required to be considerate and work in a clean and tidy manner. All construction waste/debris is disposed of in accordance with the law (see the Environmental Policy). Noise, dust and disturbance are kept to a minimum and all health and safety rules are complied with (see Health and Safety Policy).

All company employees and contractors can easily be identified by wearing company uniforms or other forms of identification. Staff and contractors can also be contacted by mobile phone/pager should the need arise. An immediate response will be given where the situations requires urgent action.

The company is open to feedback at all times. Customers are asked to raise concerns at the earliest stage possible. The company will use its best endeavours to address any situation causing the client or main contractor concern.

Date: 10/04/2008

Employment:

We comply with all relevant legislation relating to equality and diversity. In particular the company does not discriminate on the grounds of gender, race, nationality origin, disability, age, religion or sexual orientation.

All vacancies are open to all applicants and advertised as widely as the company’s resources allow. The recruitment and selection criteria are related to the skills/aptitudes required to fulfil the job description to a satisfactory standard. Applicants receive a copy of the company’s equal opportunities policy when they apply for employment with the company.

Any employee who has a problem or grievance that s/he wishes to bring to the attention of the company is asked to contact the head of HR in the first instance. The company undertakes not to bully, victimise or harass employees who bring such grievances to its attention and recognises that to do so is itself contrary to law.

All acts of discrimination, harassment, bullying of one employee by another as it is required to do by law.

Employees are entitled to join a relevant trade union should they wish to do so.

This Equal Opportunities Policy is subject to review to reflect changes in the law. Any changes to the policy are brought to the attention of employees at the earliest opportunity.

Date: 10/04/2008

We at Smart Link Management take active steps to provide equal opportunities in service delivery. Equal opportunities in service delivery means that clients/customers will not be treated less favourably on the grounds of gender, race, nationality origin, disability, age, religion or sexual orientation.

The company seeks to ensure that it complies with the provisions of relevant legislation including:

• Race Relations Act 1976 as amended by Race Relations Act 2005
• Sex Discrimination Act
• Disability Discrimination Act 1996

The company monitors its performance and seeks to continually improve the quality of its services for the benefit of its customers.

The company invites feedback from all its customers. Should you have any comments or issues, please raise them in the first instance with [insert name].

Date: 10/04/2008

We are committed to working to the highest standards in all areas of the business. We seek to minimise our impact on the environment as much as possible.

Wherever possible the company will seek to reduce or reuse construction materials (waste management policy) or recycle them and all staff is encouraged to be active recyclers. Training is given to staff on this important issue.

The company complies with all the law and regulations which apply to it. In particular, the company recognises that the law now requires it to regard and treat construction waste/debris as hazardous waste (waste management policy). Where the company is responsible for the disposal of construction waste, we will ensure that it (the waste) is disposed of in accordance with the law by a responsible and licensed waste contractor.

The issue of waste minimisation, recycling and disposal is an area which the directors keep under review and attend relevant training on to ensure that their knowledge is up to date and ensure that all staff and sub contractors are also aware of their obligations.

The company ensures that its vehicles are well maintained and as fuel efficient as possible so that harmful emissions are kept to a minimum.

This policy is kept under constant review and we continually seek to improve our performance.

Date: 10/04/2008

The business recognises its responsibilities under The Health and Safety at Work Act 1974 and other relevant safety legislation which affects employees, clients and all those affected by construction work.

We will make available sufficient resources to ensure that such information, training, supervision, plant and equipment as may be required to identify, control and eliminate hazards in the workplace is provided.

All of our employees and contractors have received sufficient training to enable them to safely handle plant and equipment and to ensure that their work is carried out safely minimising the risks to themselves and others.

All employees and contractors are required to cooperate with the Company to ensure that this policy is adhered to.

This policy is made available to all employees and contractors at induction and other such times as changes need to be brought to the attention of the employees and contractors.

A full copy of our Health and Safety Policy (including risk assessments, method statements and other relevant documents) is held at the Company’s registered office.

This policy is kept under constant review and is updated in the light of changes to legislation or other matters which relate to construction site safety.

Date: 10/04/2008

Introduction

Smart Link Management is committed to reducing its impact on the environment by managing its waste in an efficient and sustainable manner.

Waste can be classified generally as anything that someone no longer has a use for or does not want anymore. In the UK 67% of municipal waste and 54% of commercial and industrial waste is sent to landfill. Only 23% of municipal waste is recycled or composted and 35% of commercial or industrial.

The cost of waste disposal is on the increase annually with landfill tax expected to reach at least £35 per tonne in the next 5 years. It is currently £18 per tonne. Putting waste into landfill is not sustainable, as a society we need to learn to do more with less. It is important to make better use of resources putting materials to better use and reducing our impact on the environment.

Objectives

Each member of our firm should take reasonable steps to minimise the waste they produce. Where there are materials that are no longer required the following hierarchy of options should be followed:

Reduce – Avoid the need to discard materials in general. Consider asking suppliers to take back any packaging or re-usable items.

Re-use – Just because you no longer need an item it does not mean another department or person can’t make use of it. Consider passing on equipment to others before you dispose of it.

Recycle – Segregation of materials for recycling is essential for the reduction of the waste at our business.

Organisation and Management

The responsibility for adhering to this policy will affect all staff. Facilities Management will take responsibility for ensuring that appropriate waste management services are provided to the firm through a registered and approved waste contractor.

Directors/Manager of each Faculty/Department should ensure that their staffs is equipped to implement this policy encouraging staff to co-operate with waste management and recycling in general.

Directors/Manager should take responsibility for ensuring that their department or faculty is compliant with the appropriate legislation and that procedures are prepared in accordance with the Duty of Care.

Waste Management Policy Guidelines

The waste management policy is a generic document for the firm as a whole. The firm must keep records of how much waste it is generating.

The firm must ensure that a registered carrier collects their waste. Ensure that all waste is dealt with in accordance with the "Duty of Care".

The firm must ensure that all transfer notes are completed and filed detailing the type of waste for disposal. These must be kept for three years.

Mission Statement

The company will reduce waste arising from its operations and implement good waste management practises using the "cradle to grave" approach.

The company will reduce its consumption of materials when ever practicable and encourage and enforce reuse and recycling by its staff and management team.

The company will encourage the use of Electronic communication where possible discouraging the printing of E-mails.

Where practicable buy and promote the use of environmentally friendly products. This would mean avoiding using non-renewable resources or products that are polluting in their production and use.

Trying to purchase items with minimal packaging and ensuring that the product is durable and repairable.

Compost the organic waste from Grounds Maintenance and reuse on residential sites.

If disposal is the only option left then the company will ensure that the Best Practicable Environmental Option (BPEO) is used.

The firm will adhere to the "Duty of Care" as detailed in the Environmental Protection Act 1990 in respect of all controlled waste.

The company will adhere to the Special Waste Regulations 1996 for all chemical/hazardous waste.

Review the Waste Management Strategy annually setting targets for improvement and reduction.

Encourage all staff and management team to help in the implementation of this policy.

Date: 10/04/2008