FAQ

Are your cleaners insured?

Yes, we have a comprehensive insurance of totalling £15million; it covers public liability, employer liability, employee liability, product liability. Our insurance policy also covers theft and loss keys. A copy is available on request.

How much do you charge per hour?

Our hourly fee varies according to the nature of the assignment. When you contact us we ask you relevant questions and arrange a visit to conduct a free site survey. After the site survey (which we can usually conduct within 24 hours of contact) you can be guaranteed a very competitive price- which normally is within 2 hour from inspection.

Who provides the materials and equipment?

We do - all you need to provide is access, water and power supply.

What happens if I am dissatisfied with a particular service/s?

In the very unlikely event of dissatisfaction, you only need to call our 24 hours help desk and you are guaranteed an immediate response from the operation manager who would put things right. We'd also re-do the job at no cost.

When can I contact you?

You can contact us on +44 (0) 20 7278 7012 - 24 hours a day, 7 days a week, and one of our controls staff would be happy to help you.

Do you work on short notice?

Yes – we specialise in that. Our customers come back due to our quick turn-around

Do you provide janitorial supplies?

Yes we do. Together with the equipment and detergents needed for the cleaning process, we can supply your office with toilet paper, paper hand towels, liquid soap, bin liners, refuse sacks, dishwasher detergents, washing up liquid, kitchen rolls. Just give us a call and we will provide all you’re janitorial and hygiene products at a very competitive rate. Our own brand is available on request.

Do you work before or after working hours?

We can work at any time, 24 hours a day, and seven days a week – subject it suit you the client, cause you come first.